Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

We are seeking a proactive Loss Prevention Manager to oversee security operations and ensure the safety and security of our resort. Responsibilities include performing the duties of the Director of Loss Prevention as assigned, ensuring compliance with security standards and operating procedures, and overseeing the training program for all new security officers. The role involves reviewing reports completed by security officers, investigating incidents such as losses, thefts, accidents, and acts of violence, and maintaining guest room surveillance procedures. Additionally, the Manager will establish and maintain a strong working knowledge of fire safety procedures, ensure proper assignment of shift personnel, and document and report any discrepancies in the key control program. The ideal candidate will be familiar with security tools and equipment such as portable radios, Safemark and Salto handheld devices, and cameras, and be able to work effectively in both interior and exterior resort environments with exposure to extreme temperatures and hazardous chemicals.

Our team members enjoy a wealth of benefits and perks, including:

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Essential Functions:

• Be familiar with and perform the duties of the Director of Loss Prevention as assigned.
• Ensures all Security standards are properly followed.
• Be familiar with all Loss Prevention standard operating procedures.
• Oversee the training program for all new Security officers.
• Reviews all reports completed by Security officers to ensure accuracy and timely submission.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents, and acts of violence).
• Maintains guest room surveillance procedures.
• Ensured that all phases of the key control program are maintained, and any discrepancies are documented and reported.
• Establish and maintain a strong working knowledge of the fire safety procedures for the resort.
• Ensures that shift personnel are properly assigned at all times.

Tools and Equipment:

• Telephone, photo-copying machine, computer and printer, filing cabinet, facsimile machine
• Portable radio, Safemark and Salto handheld devices, camera, first aid equipment.

Working Environment:

• Interior of resort buildings, in all areas with exposure to extreme temperatures.
• Exterior of resort buildings with exposure to weather conditions.
• Exposure to various hazardous chemicals.

• Bachelor's Degree or Equivalent is preferred
• Must have prior experience in Loss Prevention/Security role
• Understand and follow organizational chain of command
• Able to demonstrate team-oriented leadership abilities with associates
• Proven professionalism with guests and associates required
• Critical thinking and decision-making ability is mandatory
• Experience with and familiarity with OSHA standards required
• Previous experience with training and maintenance of safety standards
• Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint.

Omni Hotels & Resorts is an equal opportunity employer.