JOB SUMMARY

The Guest Services Attendant position values guests and is committed to providing a positive impression while delivering World Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees.

GAME/EVENT RESPONSIBILITIES

• Provide all guests a positive first impression by offering world-class service
• Interact with Yuengling Center guests, vendors, and employees in a courteous and professional manner
• Adhere to all standard operating procedures and policies
• Comply with and adhere to all conduct standards
• Successfully perform varied and complex tasks
• Maintain a clean and neat appearance during work hours

ESSENTIAL DUTIES

• Assist guests with scanning their tickets into the arena
• Create an enjoyable guest experience through guest engagement
• Ensure all guests are adhering to the fan code of conduct
• Provide a clean and safe environment by performing sanitization procedures
• Operates the elevator during events and games
• Must adhere to attendance policy and be available for 70% of events
• Perform other duties, as assigned

QUALIFICATIONS

• Excellent Customer Service and Problem-Solving skills
• Knowledge and skill in radio communication
• Strong Leadership skills with ability to take and execute directions
• Ability to remain calm and focused during times of stress
• Excellent verbal communication skills with strong written and oral communication skills
• Ability to exercise sound judgment to disuse volatile situations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.