The Risk Governance function within the Chief Administrative Office (CAO) team of Independent Risk Management (IRM) is responsible for the design and implementation of firm-wide frameworks and practices that are integral and fundamental to Citi's Risk Management.

As part of Risk Governance, the Risk Controls and Issue Management (RCIM) group leads the oversight of RCIM's Framework to ensure that best practices are employed across IRM.

The Risk Controls and Issue Management group is a centralized team specializing in the implementation of:

• A cohesive Risk Control Framework (MCA - Manager's Control Assessment) inclusive of regulatory requirement mapping.
• A robust Risk-IA (Internal Audit) Assessment Interaction Model with strong and timely issue management.
• Reporting and analysis to ensure execution of a consistent and robust control environment within Risk.

The Risk and Controls Issue Management Lead works closely with their Risk Controls Lead, Risk Controls Coordinators, and the Global Risk Controls Team to ensure consistent controls processes and issue management oversight within Risk.

Key Responsibilities:

• Provide review and credible challenge as well as execution of project management of regulatory MRA/MRIA (Matters Requiring Attention / Matters Requiring Immediate Attention) issues and IA deliverables.
• Partner with MRA/MRIA issue owners to ensure the Corrective Action Plan (CAP) properly addresses the Regulator's concerns and deliverables are complete and timely.
• Coordinate calls and periodic reviews with Internal Audit and key stakeholders to complete deep dive assessments of outstanding regulatory MRA/MRIA issues, CAPs, and underlying milestones.
• Develop a granular understanding of the drivers and root cause behind Risk control issues and provide standardization of the relevant processes used to manage the control environment in a consistent manner.
• Provide oversight and quality assurance review to Issue/CAP deliverables for outstanding CAPs and milestones, including closure documentation, to ensure evidence and artifacts provided are sufficient to meet IA and Regulatory validation expectations and requirements.
• Support the RCIM group with ad hoc projects and deliverables to improve the group's oversight of Risk Control and Issue Management across Independent Risk.

Knowledge/Experience:

• Issue Management, Risk, Controls, or Audit experience.
• Proven record managing Regulatory and Internal Audit issues to remediation.
• Exceptional interpersonal and people management skills with prior experience interfacing with Regulators and Citi senior management, including at the Director and Managing Director level.

• Familiarity with Citi's Control systems such as MCA (Managers' Control Assessment), iCAPS (Integrated Corrective Action Plan System) and RET (Regulatory Event Tracking) is preferred.
• Minimum 10 years of experience.

Skills:

• Methodical and pro-active thinker with strong organizational and follow-up skills
• Proven time and task management skills with the ability to multi-task effectively and promptly
• Proficient in Excel, PowerPoint, SharePoint, and data management
• Strong analytical ability

Competencies:

• Ability to manage multiple projects with minimal guidance
• Analytical, critical thinking, and problem-solving skills
• Builds and maintains relationships with stakeholders
• Influential & persuasive
• Effective communication with Risk Senior Management and all seniors across Citi
• Professionalism & integrity
• Resilience

Education:

• Bachelor's/University degree or equivalent experience

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